COMMON QUERIES
You Asked, We Answered
DOES THE JEWELLERY GET DARK WITH TIME?
Loss of shine or tarnishing is a natural process. Our jewellery got tested for 1 year by 100 women and proved that with the right care it keeps shining and doesn't get darker. Please, refer to our Jewellery Care Guide to make your favourite one last longer.
WHAT IF THE SIZE DIDN'T FIT ME OR THE ITEM DIDN'T MATCH ME?
MATCH Jewellery accepts returns and exchange shipments within 14 days of receival. Purchases must be returned with their original packaging and in perfect condition without any visible signs of use. For more information refer to Exchange and Returns feed.
WHAT ARE THE PAYMENT OPTIONS?
You can safely pay by Credit/Debit Card.
If you booked a Personal Fitting we offer Cash on Delivery (within Dubai).
WHAT ARE THE DELIVERY OPTIONS?
Your order is being formed within 24 hours and delivered within 1-2 days. We can arrange the same day delivery within Dubai by CareemBox courier (subject to prior agreement).
Delivery costs:
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Standard delivery within Dubai - FREE;
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1-2 hours within Dubai (via CareemBox) - as per CareemBox rate depending on your area;
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Standard delivery to other Emirates (total purchase from 250 AED) - FREE;
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Standard delivery to other Emirates (total purchase less than 250 AED) - 40 AED.